Create a forum with service users that will include comments, suggestions and opinions. Receive information that will help you develop your applications, products and sites Create your own knowledge base, allowing visitors to quickly find answers to frequently asked questions Create a feedback widget that will appear on your site. Copy the short code generated by helpOcean to create the widget. The helpdesk system automates all customer communication channels: e-mail, online chat, forum application Manage your forum post statuses (e.g. new, tested, accepted, rejected, private)